Information Technology

The help desk is open Monday through Friday 9:00 AM - 12:00 AM, and Monday through Thursday  1:00 PM - 4:00 PM.  

The help desk is located in the office behind the Computer Commons area of the new Library.

Contact Help Desk

1. Use the on-line help center to log a support request and follow through its resolution; 
2. Send an e-mail to itticket@burmanu.ca to enter a job directly into the help-desk job log; or
3. Dial 403-782-3381 ext. 4021 and leave details if you get a recording.
4. For our Burman managed computers, click the "Help Me" button in the TeamViewer window for remote support (see below). The help desk will assess your request and when possible will provide immediate assistance.

Password not working?

If your password has expired, you will need to contact the helpdesk. If your request requires the assistance of a technician, a work order will be created for your request. The help desk will make an appointment for a technician to meet with you to resolve the problem.

Remote Assistance

If you require remote assistance (on/off campus), we can remotely connect and control your computer with your permission. See more details by going to our Teamviewer page!

Emergencies

You can contact one of the technicians directly on their cell phone as listed below. Full messaging services are provided at these numbers. You can also send a short e-mail directly to this phone by sending your message to the address listed. (Only 140 characters will be displayed, so keep the message brief).